Returns & FAQ
How long does an order take?
Every hat is made to order. Production normally takes 3–5 business days. US shipping generally takes an additional 3–7 business days; international delivery generally takes 2–4 weeks after production.
Will I receive tracking?
Yes. We’ll email a tracking link after your order ships. Tracking can pause briefly when a package transfers between carriers.
Are these hats for dogs?
No—Bantch hats are made for people. The small embroidered portrait is the dog part.
How do I choose a size?
The unstructured dad hat has an adjustable buckle closure and is designed to fit most adults. The listed circumference is 23⅝–24⅜ inches.
Can I return or exchange a hat?
Because every product is made to order, general and sizing-related returns are not accepted. If your order arrives damaged or has a visible quality issue, contact us within 30 days with your order number and clear photographs. We’ll arrange a replacement or refund for qualifying quality issues.
My breed or coat is missing. What should I do?
Send a breed request. We rank future designs by demand and will let you know when a requested dog joins the pack.
Will international orders have customs charges?
That depends on the destination. When duties are collected at checkout, they appear as a separate customs line. Other destinations may collect import duties when the order arrives.